Frequently Asked Questions
 (FAQ)

Frequently asked questions

Booking

Is a stay at the Pineapple House Bali for guys & girls?


Yes!




I'm travelling solo in Bali, Canggu. Can you accommodate me?


Absolutely! We have 5 double rooms, which can either accommodate a couple or a single. 2 of our double rooms also have single beds




I'm travelling with my friend/partner in Bali, Canggu. Can you accommodate me?


Totally! We have 5 double rooms, spread out over 2 beautiful traditional villas with a large doorway between the 2, all rooms can either accommodate a couple or a single. 2 of our rooms have queen sized double beds and a single bed.




How many guests can you accommodate at the Pineapple House Bali Villa Retreat?


Up to 12 guests




What time is check in/check out?


Check in is from 1pm on the first day. Check out is before 11am on the last day. If you arrive before 1pm, that's ok, you may just have to wait until 1pm for your room to be ready. If you want to check out after 11am, that's ok too, you will just need to be packed up and out of the room by 11am so our housekeeper can get the room ready for the next guest but you can stay and use the villa facilities until your departure.




What day can I arrive?


You can arrive on any day.




Is there an age minimum?


Yes, guests must be aged 18 years or older unless otherwise agreed to by The Pineapple House Bali.




How can I pay?


​We have an online booking system so you can either book your self onto on of our retreats or we can send you a link to pay. We accept payment via credit card. 10% tax & 4% service charge is added to all of our retreats. A deposit of 50% is payable to secure your booking, with the remaining balance to be paid one month prior to arrival.




Are the prices advertised in USD or AUD?


​The prices advertised are in USD




What is your cancellation policy?


Refunds will be given up to one month prior to arrival.




Do you allow guests to stay for shorter periods than 7 nights?


Yes we do, weekly guests take priority, however if we have space we can offer you shorter stays. Just send us an email and ask!




Can I stay for longer?


For sure! We've had guests stay for 6 weeks... sometimes they just never leave, send us an email and we can chat and come up with a deal for you!





Travel

Do I need a visa?


Some nationalities do require a visa. For a lot of nationalities a 30 day Visa On Arrival is available once you have landed in Indonesia free of charge, however if you take the free VoA visa, this is not extendable, so if you know you will be staying more than 30 days it is better to buy the VoA at the airport which is possible to extend. However please do check with your local Indonesian embassy.




What should I pack?


Here are some suggestions: several swim suits/board shorts, sunscreen, good walking shoes, flip-flops, hat for sun protection, yoga clothes, light comfy pajamas, personal toiletries. light weight long sleeve top and long pants for mossie protection in the evening, We provide bath towels, all surf and yoga equipment. If you are an avid shopper we recommend you pack light as you will for sure fill a suitcase or 3 in the shops in Seminyak!




Do you provide airport transfers/hotel transfers?


If you are on one of our yoga & surf packages or yoga packages then yes, transfers are complimentary. If you are on our 'Free to Roam' package then transfers are not included, but can be arranged for you at an additional cost, just let us know! Transfers are non-transferable for other activities and are only available on the day your retreat starts and the day it finishes.




Do I need travel insurance?


Are you kidding?? Yes! You must take out travel insurance at the time of booking and produce proof of this during the booking process in order to stay with us at The Pineapple House. We recommend using World Nomads, they do great policies for travelers.




What is your transfer area?


We will collect you/pick you up from the airport and hotels/villas in Canggu, Umalas, Kerobokan, Seminyak, North Kuta, Echo beach & Perenanan. Any areas outside of our transfer zones will be at your own cost.





Amenities:

What are the shops/amenities like in the area?


Around Canggu there is a small selection of clothes shops and grocery shops, but all the essentials are easy to source close by i.e. sunscreen, mossies spray, wine etc! In Seminyak there are many many shops, so many that you can lose hours if not days!




Do you have internet access?


Yes we do! We are very lucky to have a pretty solid and super fast fibre optic internet connection, however that's not to say that occasionally it doesn't have some wobbles!




What plugs do you have in Bali?


In Bali and Indonesia you can expect the 2 pin socket and plug as used in larger parts of Europe. The pins are round, not flat or rectangular. The voltage is 230v. We recommend that you don't leave your electronics plugged in for long periods of time as we do experience power surges here which can screw up your phones/laptops. If you can find a plug which has a power surge protector on it, bring that! ​​​​





Food

Can you cater for different dietary requirements?


If you let us know during the booking process we will try our very best!




What options are there around for lunches & dinners?


There is soo much choice & variety from typical Balinese food to well executed international cuisine. You can go out to a cafe, order a take in, or even play chef yourself!





Surf

I've never surfed before, is a stay at the Pineapple House Bali suitable for me?


For sure! We cater for all experience levels!




Can I bring my own surf board?


For sure, just let us know during the booking process so we can arrange to have board racks for you when we collect you.




Do you supply surf boards?


If you are on our surf & yoga package then board rental is included during the lessons/guides. If you are not on our surf & yoga package then you can rent a board for just a few dollars a session from the local boys down on the beach.




What's the surf like?


From The Pineapple House it takes you only a few minutes by bike to reach a variety of different waves suitable for all levels. Beginner spots, punchy beach breaks, point breaks with easy paddle, 12 waves right here down the beach. There are a number of quality spots like Brawa, Batu Bolong, Old Mans’, Pererenan, and the renowned Canggu Left and Right. These breaks are so diverse, and surfers of all levels will have a good time.




Where do you surf?


For the lessons/guides it depends on your level and the conditions each day. We leave it up to our expert surf instructors to make that call on the day. However usually the surf will happen at one of our several local breaks ( e.g. Old mans, Batu Bolong)




Is there a schedule for the activities?


Yes! Otherwise nothing would ever get done! However we do keep the scheduling to a minimum, the schedule is constructed so that most of the activities are done in the mornings, the surf in particular is almost always better in the early mornings leaving you with the afternoons at your leisure, whether that is to chill out by the pool, write that book that you've been telling yourself you will do, see other parts of the island, or simply sleep! There are yoga classes on offer throughout the days so if you want to do yoga in the afternoon, that's totally fine also.




Do I have to surf if I stay at The Pineapple House?


No!! We won't make you do anything you don't want to do! If you don't want to surf then we recommend you do the 'Simply Yoga' program.




What is the ratio of students to teachers on the surf lessons?


The ratio of students to teachers is maximum 3:1​




I'm not sure if i will like surfing, can i give it a try and if i don't like it switch to your Yoga program?


​Yup you can! We appreciate that surfing isn't for everyone. If you have booked onto our Surf & Yoga package and you try and surf and realise that you really were not born to be the next Kelly Slater then you can swap the package like for like to the Simply Yoga program. All that we ask in order to do a direct swap is that you pay for the surf lesson you have already used.





Yoga


Other Activities

What else is there to do locally?


There is sooo much that quite frankly 1 week probably won't be enough! There is an abundance of uber cool cafes and hangouts, great sunset spots and live music venues. If a healthy dose of surfing & yoga hasn't satiated your need for adventure and creative inspiration here's a little list of some of the other amazing stuff you can do either at The Pineapple House HQ or a little further afield!

  • Tarot card reading
  • Stand Up Paddle Boarding
  • Life/wellness/spiritual coaching
  • Meditation classes
  • Tantra workshops
  • Jewelry making classes
  • Horse riding on the beach
  • Personal Training
  • Traditional Balinese healing
  • Balinese cooking classes
  • Temple visits
  • Spas
  • Cross fit
  • Mandala drawing classes
  • Bowling
  • Breath work coaching
  • Water parks
  • Dance classes




Can I explore other parts of the island from Pineapple House HQ?


Yes, and we highly recommend it too! You can hire a car and a driver for a day to take you to many of the awesome places Bali has to offer... Ubud, Tannah Lot, Uluwatu, Bingin to name a few!





Weather in canggu, bali:

What's the weather/temperature like in Bali?


Bali has a tropical climate appropriate to its proximity to the equator. Year round temperatures averaging 31 degrees Celsius. High humidity can be expected during the Wet Season between the months of December - February. The Dry Season between the months of March - November have also the lowest humidity.
The Wet Season brings daily rain and quiet overcast days. Occasionally rainfall can also be expected during the dry season but usually at night or very early morning. June - August there is usually a very refreshing cool breeze all day long. The central mountain area is typically cooler than the lower coastal areas mainly especially at night.





Driving/Out & About in bali:

Can I rent a scooter/car/ car with driver?


Yes, scooters are the most popular way to get around (we all cruise around on them), and it's by far the quickest! If you are not comfortable driving a scooter then taxis are in abundance and inexpensive. If you want to go further afield then renting car with a driver is also a pretty regular occurrence. Renting a car to drive yourself is possible but the cars are quite big and the roads quite small, so we generally avoid it! We recommend you have your current drivers license and ideally an international drivers license.




Is it safe driving a scooter/I've never driven a scooter, will it be ok?


The approach to driving here is a little different to the West, however, if you drive slowly, pay attention to the other road users sometimes erratic behavior and wear a helmet you should be fine! If you haven't driven a scooter before then we would recommend that you take a lesson before coming out to Bali, or take a lesson whilst you are here to get your confidence up. Pineapple House however does not take any responsibility for any eventualities should you decide to rent a scooter for yourself.




How far away from the ocean in Pineapple House?


We are about 1.5 km from the nearest beach. It is possible to walk, but it's better to go on a scooter or in a taxi. Pavements (aka sidewalks) aren't a common occurrence in Canggu so we preference scootering.





Safety

It's my first time to Bali, how safe is it?


Bali is a safe place to travel to, however we always advise to be vigilant around your personal belongings, walking around alone at night. Basically just use your common sense and you'll be fine!




In the unlikely event I get sick or injure myself, are there decent hospitals around?


There are plenty of good hospitals and doctors clinics should the need arise!





Modesty:

Any advice around what is appropriate to wear in Bali?


Yes! Indonesia is a Muslim country, but Bali is predominantly Hindu making it a little more relaxed on the dress code front. However, be respectful. You can walk around in the tourist areas in shorts and vest tops, no worries. But save your bikinis for the beach, and only the beach. Guys, its recommended you wear a t-shirt when walking around, no bare chests unless you're on the beach. If you head away from the tourist areas make sure you have some long light weight trousers and something to cover your shoulders with. If you want to enter a temple you also need long pants and shoulder covered (although they often provide sarongs in case you don't)




Can I sunbathe topless in Bali?


No, please don't! Please save that for your Southern European trip. Even at The Pineapple House HQ it will really embarrass the Balinese staff!





Refund Policy

What is your refund policy?


We do not offer discounts, refunds or credit for arriving late or leaving early and any offered activities missed while on the retreat. The Pineapple House, Bali does not offer refunds within 30 days of start of the retreat for any reason, including weather, natural disasters, injury, or personal emergencies. We are committed to providing a high quality holiday, have very limited spaces and maintain a standard of never cancelling a retreat with guests booked on it; therefore we expect to receive only firm bookings from intended guests. However, if a guest must cancel their reservation, our policy is as follows:
1) If you cancel before 30 days prior to the first day of the retreat you will be offered a full refund or registered for 100% of your package payment to be transferred to another retreat date within a one year period of your original booking date. 2) If you cancel less than 30 days before the start of your retreat you will forfeit the full amount of your retreat or you can offer the retreat to a friend or family member 5) all cancellations must be received in writing sent via email. The Pineapple House, Bali is not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness. We require all participants to obtain travel insurance with a trip cancellation policy which covers the individual. Please check with your travel insurance company for more detailed information. 6) A retreat reservation is fully transferable to another person over the age of 18, for the same date and package. 7) In the very unlikely event, that The Pineapple House, Bali has to cancel any retreat with guests booked on it, The Pineapple House, Bali will refund the full amount of the retreat only, not costs associated with flights, transfers or transfer flights or any other costs which may have been incurred.





Want more info on our packages
sent direct to your inbox?

Send us a quick message and we'll send you an overview
of our packages to look through in your own time and answer any questions you might have.

Address: Jl. Subak Sari, Canggu 80361, Indonesia 

Telephone: +62 823 2960 1181
Privacy Policy // All Rights Reserved 2020